Why do we ask so many questions?

The reason is simple. Something you may not think is important could actually matter a lot.

It could save (or cost) you thousands of dollars.

That’s why we’re always keen to catch up. Talking face-to-face on a video call is an opportunity to find out the things that don’t appear in an email or bank statement.

Here’s an example:

When a 'cash contribution' from the bank is a bad idea.

Banks often use cashback offers or other sweeteners to encourage you to sign on the dotted line.

This can be a good deal…or it can be a terrible one. It all depends on your personal circumstances.

When we talk to you, we’ll ask questions like these:

“Could you reduce your loan in the next few years with a lump sum from KiwiSaver?”

“Are you expecting a windfall, such as an inheritance or company shares?”

“Are you thinking of selling your house and buying in a cheaper location within the next three years?”

Your answers to these questions (and the other questions we ask) will determine the type of loan that’s right for you. The sugar hit of a cash contribution from the bank might turn out to be a false economy, because it could end up locking you into a loan term that doesn’t match your objectives.

Here's another example.

Refinancing your loan might not be a done deal.

Refixing with your bank is usually pretty straightforward. But moving to a new bank – i.e. refinancing your mortgage – may not be.

First of all, you will have to go through a complete re-application process. Every lender will need a lot of detail, and their questions could be intrusive. That’s fair enough – they are checking if they want you as a customer. It’s a bigger deal than simply rolling over an existing loan.

And you may not even be approved. Then you’re back to square one.

Of course, there are times when refinancing is the right option – and we’ll be very happy to do it for you.

But first we need to dig into your particular circumstances. So we ask a lot of questions.

We're here to help you find the right loan.

Your emails and phone calls are always welcome. At Sue Tierney Mortgages, we’re here to give advice whenever you’re thinking about rolling over a loan, taking out finance or changing your insurance.

Try us. Click on the link below to set up a call. There’s no charge.

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by Sue Tierney • 25 March 2025

As Registered Financial Advisers , we’re all about doing the right thing for our clients. A big part of that is making sure you don’t pay a dollar more than absolutely necessary.

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