We need to talk.

Sue Tierney

How often do small problems turn into big problems, simply because we’re too embarrassed to talk about them? More often than you think.


I volunteer at
Lifeline, and it’s astonishing (and depressing) how often I find myself talking on the phone to someone who has got into a desperate state because a problem has been left to grow larger in silence.

Strangely enough, I find the same sad syndrome in my day job. I’ll be sitting down with a client, working through their financial options, and I’ll hear this phrase:

“I’m really embarrassed by this…”


Then out it comes. Perhaps there was a life-changing event such a death in the family, or an unexpectedly large bill. Payments were missed and debt collectors were called. Maybe money was borrowed from a dodgy lender at an eye-watering interest rate, and the debt spiralled out of control. Maybe credit card bills have piled up at 22% p.a. and stern letters are now landing in the mailbox.


These are all common scenarios I encounter every week. People have been suffering in silence, panicking and making poor decisions, while friends and family remain blissfully unaware.


This culture of embarrassment and shame has to stop. We all need to communicate with those we care about.

We need open, sincere conversations about money, so the scammers and abusive lenders can no longer exploit their victims’ silence. Whether it’s your best friend, an aging parent or financially naïve offspring, they’ll be better off if they feel they can talk to someone who cares. It doesn’t mean becoming their financial saviour, but simply being a non-judgmental listener who can offer empathy (and perhaps some practical suggestions).

At Sue Tierney Mortgages we’re here to talk, too. We don’t want to see anyone scammed by loan sharks, or end up paying too much on a poorly structured mortgage. We’ll take the time to really understand what’s going on. We’ll help find a solution, and we won’t judge.


Would you like to work with Sue to get the most from your money? Get in touch.

We're here to help you with home loans, personal finance & insurance.

Latest Insights

by Sue Tierney 7 May 2025
Here’s a tip that might come in handy: Get your phone out, open the camera, and video any possession that you might need to claim on your insurance one day. We sincerely hope you never suffer a burglary, fire or flood – but if you do, you’ll be glad you made a record. A few years ago, we made this suggestion to one of our clients. He videoed his stuff – and wouldn’t you know, he was burgled just two days later. This leads to another piece of advice: Make sure you mention this to your insurer, just in case you find yourself in the same position as the person above. You wouldn’t want the insurance company to start wondering if you’d set the whole thing up. Stranger things have happened. A reminder that we don't offer fire and general insurance. We have no skin in this particular game – we simply want to be helpful. However, if you’d like to talk about these types of insurance policies, we can refer you to some trusted advisers. Note that we don’t get paid referral fees or commissions if you arrange insurance with these people: Our contact at Glenn Stone Insurance (GSI) is Lynley Evans, who manages some of our own insurance. Contact her at lynley@gsi.nz You can also use the tool on Frank Risk online. Click on the link here . Alternatively, we’d be happy to refer you to Tower Insurance. We’d need your authorisation to send them your contact details. Note that Tower do pay us a referral fee. Talk to us if you need to look at your life and health cover. If you haven’t reviewed your life, health, trauma, or income protection insurance recently, now may be a good time to do so. This is especially important if your life has changed. Did you get married, start a family, retire, come out of a relationship, take out a mortgage, or experience any other major changes in recent years? We’re not trying to sell you anything – just helping ensure your cover still meets your needs.  Click on the link below to set up a call. There’s no charge.
by Sue Tierney 7 May 2025
The reason is simple. Something you may not think is important could actually matter a lot. It could save (or cost) you thousands of dollars. That’s why we’re always keen to catch up. Talking face-to-face on a video call is an opportunity to find out the things that don’t appear in an email or bank statement. Here’s an example: When a 'cash contribution' from the bank is a bad idea. Banks often use cashback offers or other sweeteners to encourage you to sign on the dotted line. This can be a good deal…or it can be a terrible one. It all depends on your personal circumstances. When we talk to you, we’ll ask questions like these: “Could you reduce your loan in the next few years with a lump sum from KiwiSaver?” “Are you expecting a windfall, such as an inheritance or company shares?” “Are you thinking of selling your house and buying in a cheaper location within the next three years?” Your answers to these questions (and the other questions we ask) will determine the type of loan that’s right for you. The sugar hit of a cash contribution from the bank might turn out to be a false economy, because it could end up locking you into a loan term that doesn’t match your objectives. Here's another example. Refinancing your loan might not be a done deal. Refixing with your bank is usually pretty straightforward. But moving to a new bank – i.e. refinancing your mortgage – may not be. First of all, you will have to go through a complete re-application process. Every lender will need a lot of detail, and their questions could be intrusive. That’s fair enough – they are checking if they want you as a customer. It’s a bigger deal than simply rolling over an existing loan. And you may not even be approved. Then you’re back to square one. Of course, there are times when refinancing is the right option – and we’ll be very happy to do it for you. But first we need to dig into your particular circumstances. So we ask a lot of questions. We're here to help you find the right loan. Your emails and phone calls are always welcome. At Sue Tierney Mortgages, we’re here to give advice whenever you’re thinking about rolling over a loan, taking out finance or changing your insurance. Try us. Click on the link below to set up a call. There’s no charge.
by Sue Tierney 25 March 2025
As Registered Financial Advisers , we’re all about doing the right thing for our clients. A big part of that is making sure you don’t pay a dollar more than absolutely necessary.

Wealth creation is not what you own. It’s what you control.

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