What a difference a month makes

The last time I wrote to you, we were all reeling from the sudden decision to go into lockdown. 

No need to revisit those crazy March and April days – but I think you’ll agree it was the most incredible shock to the system. Bevan and I spent many lockdown hours talking to clients and trying to keep up with all the changes to bank loans. I hope we were able to provide some helpful advice during a stressful time.

With the benefit of hindsight I can see that Level 4 quarantine gave me some valuable thinking time. How often do you get the chance to examine what you do, and ask if there might be a better way?

For instance, I’ve always been a fan of the way technology can make life better. While I was working from home clients were contacting me via phone, LinkedIn, text messages, email, and a range of messaging apps. 

On the one hand, it was great to have so many means of communication. On the other hand, it was exhausting! 

I’ve always been a fan of email, as it enables me to keep everything in one inbox. However, there’s no going back to the days when people only used phone and email. So I was pleased to discover some innovative software that could make life a lot easier. 

As well as keeping us in touch, this clever app could make the whole lending process much simpler, with the ability to upload documents and keep track of applications. It also appears to be able to help us speed up the loan application process, which has slowed to a crawl over the last five years (mainly due to tougher anti-money laundering processes the banks must follow).

I look forward to sharing the details with you soon. Watch this space!