The myth that insurers don't want to pay out

A lot of people believe that insurers will do anything to avoid paying out a claim. They imagine all sorts of traps in the small print, designed to leave you hanging.

This has not been my experience.



In fact, I found my insurance company very keen to make sure I got the full benefit of my cover.

Let me tell you a story of two accidents.

Six or seven years ago I had a bike accident and broke my collar bone. Instead of taking plenty of time off to recover, I decided to be a hero, and go back to work as soon as possible.

This meant that my collar bone didn’t heal properly. Even today I have issues with it.

Then in April 2022 I had another accident, this time breaking my shoulder. Because I had Accidental Injury and Income Protection with AIA Insurance, I got a cash payout. A nice bonus when I was feeling sorry for myself, living in one bedroom while going through a major renovation at home.

So this time, I took time off work to recover. In fact, the insurers wouldn’t let me go back to work full-time until I had fully rehabilitated the injury.

It was the right decision. I have made a full recovery and am back on my mountain bike again.

The lesson here is that AIA wanted to make sure the problem was handled correctly. They deal with accidents every day, so they are set-up to make sure you get the support you need. It certainly made a difference in my case.

Don't be too cynical about insurance companies.

While there will always be sad stories of people who didn’t get a payout for one reason or another, it is far more common to get your claim approved.

Of course, first you need to make sure you have the right cover in place.

We can help you with that.