I wasn't going to miss this opportunity!

At every bank there are people we can call when things get tricky with a mortgage application.

At Sovereign / GO Home Loans , one of those people has been Tracey Little.

We never met in person – in fact, our only dealings were via email and phone. But I knew Tracey would always be helpful if one of our clients had an issue like a very short deadline or some unconventional circumstances that might derail the application. It’s been great having Tracey to smooth the way.

Then I got an unwelcome email: Tracey was leaving.

I immediately wrote a cheeky reply. “Don’t you dare leave without calling me and saying goodbye in person!”

When we talked, I discovered that Tracey had decided to take time off after many years at the bank, and then look for a new challenge.

(As an aside, this is something I’ve been hearing a lot in these post-Covid years. People feel burnt out, or they simply need a change, so they’re stepping away from their jobs or downsizing their workload.)

Tracey leaving the bank presented us with a problem – but also an opportunity. Knowing how desperate the finance industry is to retain experienced staff, I made her an offer:

When you’re ready, I said, get in touch. We could really use your skills.

Welcome aboard, Tracey!

With her encyclopaedic knowledge of the industry and her proven admin ability, Tracey is a fantastic addition to the Sue Tierney Mortgages team.

Ever since our bubbly Bevan retired last year, I’ve been on the lookout for someone who can help support Louise’s and my clients. Tracey really knows the ins and outs of the business, so we’ll be making the most of her skills.

Tracey isn’t a financial adviser – instead, she’s the indispensable back-up every adviser needs. So from now on, Tracey will be the one sending you emails to set up rate reviews. From time to time, she will also be helping Louise and I process your applications.

With Tracey taking care of the admin and coordinating our diaries, I’ll be unleashed to spend even more time working one-on-one with clients. It’s all

about making sure you are properly supported to get the loans and insurance cover that’s right for you.

We’re thrilled to have Tracey join our team. And we think you’ll find her a pleasure to deal with.